Website Terms & Conditions

Welcome to Blue Flame Stays Ltd ("we", "us", "Company" or "our"). These terms and conditions ("Terms") govern your use of our website www.blueflameestates.com ("Website"). By using our Website, submitting check-in details, paying damage waivers, or making a reservation, you agree to be bound by these Terms. If you do not agree with them, you must stop using the Website immediately.

1. Use of the Website

You agree to use this Website only for lawful purposes. You must not use the Website:

• In any way that breaches any applicable local, national, or international law or regulation.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material.
• To knowingly transmit any data, send, or upload any material that contains viruses, Trojan horses, spyware, or any other harmful programs.

2. Bookings via Guesty Platform

• Property searches, availability checks, and main accommodation reservations initiated on our Website redirect to or interface with our third-party booking platform provided by Guesty, Inc. ("Guesty").
• Placing a reservation through the Guesty booking engine creates a binding accommodation agreement with Blue Flame Stays Ltd, subject to our specific Booking Terms & Conditions, Cancellation Policies, and House Rules presented during the checkout process.
• While we strive to maintain real-time availability and rate accuracy, we reserve the right to correct pricing errors or double-bookings caused by technical delays in third-party software synchronization.

3. Online Check-In & Guest Verification

• All primary guests are required to complete our digital Check-In Form hosted directly on our Website prior to arrival.
• You agree that all information provided during the digital check-in process (including guest numbers, contact details, and lead guest identity verification) is accurate and truthful.
• Failure to complete mandatory check-in documentation prior to arrival may result in canceled access to the property without a refund.

4. Damage Waivers & Security Payments (Stripe)

• Security deposits and damage waiver payments required for your stay are collected and processed directly on our Website using Stripe Payments UK Ltd.
• By providing payment card details for a damage waiver or security deposit on our Website, you authorise Blue Flame Stays Ltd (via Stripe) to charge or pre-authorise your payment method for valid property damage claims, excessive cleaning fees, or house rule breaches as outlined in our Booking Terms & Conditions.
• Payment card data entered into website check-in or waiver forms is transmitted directly to Stripe using end-to-end encryption and is never stored on our local website servers.

5. Intellectual Property

All content on this Website—including text, images, property listings, logos, graphics, and software—is the property of the Company or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, modify, or distribute any content without our prior written consent.

6. Website Availability & Technical Functionality

We do not guarantee that the Website, or any embedded functionality (including check-in forms or payment gateways), will always be available, uninterrupted, or error-free. We reserve the right to suspend, withdraw, or restrict access to all or parts of our Website for operational or maintenance reasons without notice.

7. Third-Party Links & Integrations

Our Website contains links and embedded tools connecting to third-party services (including Guesty and Stripe). While integrated into our workflow, we are not responsible for independent outages, external server errors, or the independent terms of third-party platforms.

8. Privacy & Data Protection

Your privacy is critical to us. Use of our Website is governed by our Privacy Policy. Personal data submitted through our check-in forms, booking widgets, and damage waiver payments is handled in accordance with UK GDPR and shared strictly with necessary service providers (Guesty and Stripe) to fulfill your reservation and protect our properties.

9. Limitation of Liability

To the maximum extent permitted by law, Blue Flame Stays Ltd shall not be liable for any indirect, incidental, special, or consequential losses, or loss of booking opportunities arising from your use of or inability to use this Website or its integrated third-party features. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

10. Changes to These Terms

We reserve the right to update these Terms at any time. Any changes will take effect immediately upon posting to this page. Continued use of the Website following updates indicates acceptance of the revised Terms.

11. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales, and you agree that the courts of England and Wales will have exclusive jurisdiction over any dispute arising from them.

12. Contact Us

If you have any questions regarding these Terms, please contact us at: